Cancellation & Refund Policy

Because of the popularity of our courses and the limited number of spaces available (due to Covid-19 and our current location size), we have a Cancellation & Refund Policy.

The main aim of this is to make it fairer on those people who have signed up to the waiting list and to try and reduce last minute cancellations.

Please familiarise yourself with this policy before booking on a course. 

CANCELLATION & REFUND POLICY

1. Booking fees are fully refundable up to 3 weeks before the start date of your course or workshop.

2. If you cancel your booking within 3 weeks of the start date, you will only be refunded if a fully paid replacement participant can be found.

3. If you decide to cancel your place once the course has started, you will not be refunded.

4. Covid-19 Policy: If a class is cancelled due to Covid-19 restrictions a refund will not be offered. However, the class will be rescheduled for a date and time that best suits the majority of students within the given class. If it is not possible to attend the rescheduled class a voucher for the cost of the class will be issued.

Covid-19 Policy & Procedures

We will be taking extra care in order to assure that measures are in place to keep you safe during your time with The Stitchery. If you have any questions or concerns please don’t hesitate to get in touch.

Hand sanitizer will be available at all times. When you come and go in the studio space we ask that you use the hand sanitizer. All touch points will be cleaned regularly and the studio will be cleaned before and after class.

We do recommend that you bring your own sewing kit (scissors, pins, seam ripper, etc) but if you need to use some studio supplies this can be made available to you. Any sewing supplies that will be used during the session will be thoroughly cleaned before and after each class.

Sewing machines, overlockers and coverlockers will be cleaned thoroughly and regularly. However, you are welcome to bring your own machine if this is possible. There will be an iron and ironing board available for shared use. You are more than welcome to bring along your own iron if you’d prefer, but this is not essential.

Tea and coffee will be served during the session. You are welcome to bring your own mug, however we are happy to provide one and assure it will be thoroughly sanitised before and after use, with the aid of a dishwasher. If you are having a drink you are welcome to remove your mask while you are sitting at your designated sewing space.

For advice regarding face coverings please keep up to date with government guidance. Sewing positions will be spaced apart and social distancing maintained as much as possible.

Please get in touch at info@thestitcherystudio.com if you have any further questions.